Privacy Policy

 

Last Updated: May 13, 2023

 

This Privacy Policy will explain to you how the App collects, uses and stores your personal information and the rights and choices you have.

 

Please be sure to read and fully understand the terms of this Privacy Policy, especially those that exclude or limit liability, which may be brought to your attention in bold or other forms. Unless you have read and accepted all of the terms of this Privacy Policy, you are not authorized to use the App.

 

Supplemental Privacy Notice for FLOWGO GREEN ENERGY CORP. (“ FlowGo”, “we”, “our”, or “us") provides this privacy policy (the “Policy") , whether you are a visitor to our website, a purchaser of our electric vehicle charging stations, or a user of electric vehicle charging stations on the FlowGo Network. “FlowGo” refers to the open-platform network of electric vehicle charging stations and vehicle charging applications. Except as explicitly provided herein, this Policy applies to your use of the FlowGo website (the “Website"), the FlowGo mobile application (the “App”), and to any service offered by FlowGo that includes a link to this Policy, including your FlowGo account (if you have registered or are registering your account) and the FlowGo radio-frequency identification cards (the“RFID cards”) (each of these services and applications are collectively defined as the“Service”).

 

Information We Collect

We obtain information about you when you use or otherwise access the Service. Please note that we need certain types of information to provide the Service to you. If you do not provide us with such information, or if you ask us to delete that information you will no longer be able to access or use certain parts of our Service.

 

1.1 We collect information you provide directly to us. For example, you may provide us with information through your use of the service, registration for an account, access to and use of the App, FlowGo Network, purchases, communications with us, including for customer support, technical assistance; Communications with other users of the Service; and/or Participation in surveys, polls, sweepstakes, or promotions. Personal information we directly collect from you may, for instance, include the following:

 

1.1.1 Personal information required for user registration. When you log in and register an App account for the first time, you are required to provide us with information including but not limited to your name, username, password, title, email address, address, telephone number, postal code, country, location, FlowGo card number, user identification, user differentiator. The above information is necessary for you to use the App. If you do not provide such information, you will not be able to use the App service normally.

 

1.1.2 Access to and use of FlowGo. According to your device model and permission granted during installation and use of the App, we may collect and use your device related information:

 

1) Device model

 

2) Unique device identifier

 

3) Operating system

 

4) Software version

 

5) Network status

 

6) IP address

 

7) Time stamp

 

8) Time zone

 

9) Country code

 

1.1.3 Communications with other users of the Service. We may collect information about you or others through our affiliates or through non-affiliated third parties. For example, Site Hosts may provide us with additional details about actual or potential users of the FLOWGO stations hosted by the Site Host, including vehicle information and contact information of others. We may also collect information about you from non-affiliated third parties for fraud or safety protection purposes, or for marketing purposes. We likewise may combine information that we collect from you through the Service with information that we obtain from such third parties and information derived from any other products or services we provide.

 

1) Social Media Data: When you use FlowGo’s social media features to communicate with other users of the Service or upload a photo of the station, we collect your username and other information like charging station name and charging station location.

 

Charging Network Data: When you use the FlowGo Network, we may collect information such as charging session date, start time, end time, duration, identification number, energy dispensed, charging port identification number, total fees associated with each charging session, pricing policy applied, RFID Card identification Number, power cycle patterns, current, and voltage.

 

If you own or operate a FlowGo station we may collect session and schedule data information relating to the WIFI network you use to connect, location of the station and other data you input into the home FlowGo station

 

User Content: The Service may allow you to upload content such as images and photos, and communications with other users.

 

1.1.3 Location Information.

 

When you use location-related services, such as charger sharing, we collect your location information and provide you with such services based on your location. When you enable the device location function and use services such as sharing, we may collect and use your location information or your charging device location information. Please note that most mobile devices allow you to turn off location-based services. Once you turn off location-based services, we will stop collecting your location information and you may not be able to use our location-based services.

 

1.1.4  Information We Collect Automatically

 

Device/Usage Information.We and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect and store information about your use of

the Service. As described further below, we may collect and analyze information including, but not limited to: (1) IP address, (2) date and day of access request, (3) pages viewed, (4) time zone difference to Greenwich Mean Time (GMT), (5) the standard HTTP-header information, (6) the time spent on each page of our Website or App page, (7) links you have clicked on our Website, (8) the pages you visit before and after you come to our Website, (9) browser type, (10) operating system, (11) language, (12) advertising identification number and vendor identifier, (13) usage data including information on how you navigate the Service, and (14) version of browser software.

 

Cookies and Other Electronic Technologies. Like most websites, FlowGo uses cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”, unless otherwise stated) to provide users an efficient user experience in using the Website. A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about website visits, recognizes you and your preferences each time you visit the Website, optimizes website functionality, and enables us to provide the Service. Some parts of the Website use cookies to track user traffic patterns. FlowGo uses cookies for a variety of reasons, including to: provide you the Service you have requested, enhance our Website's performance, or analyze how users use our Website. Our use of cookies falls into the following categories:

 

STRICTLY NECESSARY COOKIES. These are essential to enable you to move around the Website and use its features. Without these cookies, the Service you have requested cannot be provided.

 

PERFORMANCE COOKIES.These cookies improve how our Website works.They collect information about how users use our Website (e.g., which pages users visit most often, and if users get error messages from web pages).

 

FUNCTIONALITY COOKIES.These cookies allow us to remember what choices you make (eg. your username, language or the region you are in) to provide enhanced, more personal features. The information these cookies collect may be anonymized.

 

ADVERTISING AND MARKETING COOKIES. These cookies are used to: send you advertising and marketing-related material tailored to you and your interests, limit the number of times you see an advertisement, and help measure advertising campaigns' effectiveness.These cookies are usually placed by advertising networks with the website operator's permission. These cookies remember that you have visited a website and this information is shared with other organizations like advertisers. The “interest-based” or “personalized” advertising powered in part by these cookies is usually more relevant to you, but it also generally involves the collection and use of more information about you and your browsing history. There are easy ways to opt out of most or all interest-based or personalized advertising: we describe how to do that in Section 4 titled “Online Analytics and Tailored Advertising”.

 

1.1.5 Device Invoked Information

 

We may invoke some of your device permissions according to the different functions you use. The following is the function used by the invoking permissions, the purpose for which we invoke the permissions, and the information we asked you before invoking the permissions. You can disable some or all permissions in the Settings function of the device to deny permission calls.

 

Permission        Purpose                                     Whether to ask open

 

Camera      Scan the QR code of the charger to start charging Yes

 

Bluetooth    Connect the phone to the charger via Blue-tooth  Yes

 

Location    Search nearby chargers based on location            Yes

 

 

 

How We Use Information Collected

We may process your personal information, with your consent and for the purposes stated in this Privacy Policy, when we need to fulfill our obligations to you under the user agreement and/or service contract, other legally binding obligations, or when we believe that such processing is required to protect the legitimate interests of ours or third parties after evaluation.

 

FlowGo may use the information we collect from or about you for the following business or commercial purposes, such as uses to:

 

Process your application to create an account with FlowGo;

 

Provide our Service to you, including information, products, and services you request from us that enable you to access our charging stations network;

 

Notify you of changes to our Website or Service;

 

Manage and administer your account, including to distinguish between multiple vehicles or users under a single account, and for information regarding charging sessions (e.g., duration, energy consumption, station owner and station data);

 

Manage and respond to any inquiries,correspondence. concerns or complaints you have sent to us;

 

Communicate with you regarding the Service;

 

Enable you to communicate with other users;

 

Promote and market FlowGo products and services;

 

Analyze use of the Service;

 

Improve any services we provide, and research or develop other products or services;

 

Keep our Service secure and operational;

 

Provide value added service, promotions, and pricing;

 

Fulfill the purposes for which you provided it (such as to help you find a FlowGo station);

 

Maintain internal records:

 

Create or maintain aggregated, anonymized or de-identified information, which we may use and disclose without restriction;

 

Investigate, prevent, or take action regarding unlawful or harmful activities, including potential threats to physical safety, potential fraud, and violations of our Terms and Conditions; and/or Safeguard our and others' rights or property.

 

We may combine any of the information that we collect from you with other information, including information that we obtain from third parties, or with information derived from any other products or services we provide. For example, we may combine personal information you provide us, such as an email address, with information automatically collected about your device.

 

3.When We Share Your Information

 

We do not share personal information about you except as described in this Privacy Policy. We may share your information we collect as follows:

 

With our service providers and other contractors (e.g., hosting and financial providers, marketing, customer support platforms,and data storage providers);

 

With our affiliates;

 

With our distributors, resellers, channel partners, FlowGo charging station owners, or authorized third parties including third-party network providers, utilities or their respective employees, freelancers, and consultants to help us provide our Service to you;

 

With Site Hosts when you connect with a FlowGo station operated by a Site Host;

 

At your direction or with your consent, such as when you use our social media features to provide information to FlowGo users about our Service or when you direct us to share information with third parties such as utility companies;

 

In connection with the negotiation, diligence, or actual merger acquisition or any form of sale of some or all of FlowGo assets or business;

 

In the unlikely event of insolvency, bankruptcy or receivership in which your information would be transferred as one of FlowGo's business assets;

 

Where we are legally obligated to disclose information to the government or third parties for the purposes of criminal or fraud investigations,national security, law enforcement or other issues of public importance; and

 

Where we otherwise believe it appropriate to investigate prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions or any other legal terms governing use of the Service, and/or to protect our rights and property and the rights and property of other users.

 

4.Online Analytics and Tailored Advertising

 

Analytics .We may use third-party analytics services such as Google Analytics. These service providers use the technologies described in the “Information We Collect Automatically” section above to help us analyze how users use the Service, including analyzing your Website use, compiling reports on Website activity. and providing us with other services relating to Website activity and internet usage. We may also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on for your current web browser.

 

Tailored Advertising. We and our third-party service providers may use device identifiers and other automated technologies (including cookie identifiers on our website), along with other collected information, to deliver content or tailor ads when you are on our Service or on other devices, apps or websites.These ads may be based, for instance, on the types of websites that you visit over time, the types of apps you have on your device, or de-identified information about you and your likely interests, based on your activities off of our Service. Partners that we or others work with to do the above may track your activities over time (including across different apps or websites) by collecting information through automated means, and they may use this information, and other information they receive from us or other sources, to deliver advertisements to you. You may control and block the cookies used by the Website by modifying the settings in your browser or on your device that allow you to refuse the setting of all or some cookies.You can also adjust your settings so that your browser blocks all cookies or only cookies from third parties. You can also delete cookies that have already been placed. However, please note that if you use your browser or device settings to block all cookies you may not be able to access all or parts of our Website.

 

For more information about how cookies can be managed and deleted please visit www.allaboutcookies.org or https://optout.networkadvertising.org .

 

5.PROTECTION OF PERSONAL INFORMATION

 

We have taken reasonable and feasible technical security and organizational measures to protect the information collected for the services. However, please note that while we have taken reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is absolutely secure. We have adopted security measures that are in line with industry standards to protect the personal information you provide, and to prevent alteration, public disclosure, misuse, modification, damage or loss of the data. We will take all reasonable and practical steps to protect your personal information, including:

 

1) We will use "Secure Socket Layers" or SSL to protect your data. We will regularly examine our practice of information collection, storage, and processing (including physical security measures) to prevent unauthorized system access.

 

2) The security of your information is of great importance to us. Therefore, we will continue our efforts to protect your personal information and implement safe guard measures, such as providing full encryption for information storage and transmission, to prevent your information from unauthorized access, usage or disclosure. For certain specific contents of encrypted data, no one but the user has the right to access them.

 

3) We will prudently select business partners and service providers, and implement the requirements for personal information protection to the business contracts or audits and assessments between both parties.

 

4) We will conduct security and privacy protection training courses, testing and publicity activities to enhance employees' awareness of the importance of protecting personal information.

 

5) We will use international and industry-recognized standards to protect your personal information and actively pass relevant security and privacy protection certifications.

 

6) In the event of a personal information security incident, we will, in accordance with the requirements of relevant laws and regulations, promptly inform you of the following: the basic situation and possible impact of the security incident, disposal measures we have taken or will take, suggestions for your self-protection and risk mitigation, remedies for you, etc. We will. timely inform you of the relevant situation of the event by email, letter, telephone, or push notification. When it is difficult to inform the personal information subjects individually, we will issue an announcement in a reasonable and effective manner. Meanwhile, we will also actively report the handling of the personal information security incident in accordance with the requirements of the regulatory authorities.

 

6.Your Choices

 

You may modify certain of the information we maintain about you by accessing your account. You may unsubscribe from marketing communications from us by following the directions in those communications.Please note that where you opt out of, and unsubscribe from, receiving marketing communications, we may still send you certain communications relating to your use of the Service (e.g., service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account)

 

Local laws may also grant you additional rights. For example Nevada consumers may opt out of the sale of “personally identifiable information”  for monetary consideration to a person or persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

 

If you are a California resident, please see the supplemental disclosure to view details on your rights.

 

7.Links to Third Party Websites and Services

 

This Website may contain links to third-party sites. Access to any other websites linked to the FlowGo Website is at the user's own risk, and Flowgo is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these websites. FlowGo provides these links merely as a convenience and the inclusion of such links does not imply any kind of endorsement. If you provide any third-party with your information, we recommend that you review their privacy policies as FlowGo does not control how they collect, process and transfer your information.

 

CHILDREN'S PRIVACY

The Website and Service are intended for persons licensed to drive. In the United States, this typically means individuals over the age of 16. FlowGo does not knowingly collect any information from anyone under 16 years of age. If you are less than 16 years of age, we request that you do not submit information to us. If we become aware that we have inadvertently collected "personal information" (as defined by the United States Children's Online Privacy Protection Act) from children under the age of 13 without parental consent, we will take reasonable steps to delete it as soon as possible as required by applicable law.

 

Changes to Our Privacy Policy We may change this Policy to reflect changes in the law, our information practices or the features of the Service. At the top of our Policy, we will indicate the date of the most recent update. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements, which may be thru email. By continuing to use the Service, you are confirming that you have read and understood the latest version of this Policy.

 

Contact Us

You can contact us by email or write to us at: support@getflowgo.com

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Supplemental Privacy Notice for California Residents

 

This Supplemental Privacy Notice supplements the information in our Privacy Policy, and except as provided herein, applies solely to California residents. It applies to personal information we collect on or through the Service and through other means (such as information collected offline, in person, and over the telephone). It does not apply to personal information we collect from our employees and job applicants in their capacity as employees and job applicants. It also does not apply to personal information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.

 

 

 

Summary of Information We Collect

 

California law requires us to disclose information regarding the categories of personal information that we have collected about California consumers, the categories of sources from which the information was collected, the business or commercial purposes (as those terms are defined by applicable law) for which the information was collected, and the categories of parties with whom we share personal information.

 

We or our service providers may collect the below categories of information for the following business or commercial purposes (as those terms are defined in applicable law):

 

Providing the Service (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics and communication about the Service: Our or our service provider's operational purposes;

 

Auditing consumer interactions on our site (e.g, measuring ad impressions);

 

Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;

 

Bug detection, error reporting, and activities to maintain the quality or safety of our Service;

 

Short-term, transient use, such as customizing content that we or our service providers display on the Service;

 

Improving our existing Service and developing new services (e.g., by conducting research to develop new products or features);

 

Other uses that advance our commercial or economic interests, such as third-party advertising and communicating with you about relevant offers from third-party partners, and

 

Other uses about which we notify you.